Consumer complaints and enquiries
Raise a concern about goods or services bought from a Bermuda business, or ask for advice.
What this service covers
- Faulty or misdescribed goods
- Services not provided as agreed
- Unfair pricing, refunds and warranties
- General consumer rights enquiries
Who can use it
- Residents of Bermuda
- Visitors who bought goods or services in Bermuda
- Businesses seeking guidance on obligations
Information and documents to prepare
- Receipts, invoices or contracts
- Details of the business involved
- A short timeline of what happened
- Any correspondence with the business
Available forms
What happens after you submit
- We acknowledge your submission within 2 working days
- An officer reviews it and may contact the business
- We aim to mediate a resolution within 30 working days